Shipping policy

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Shipping Policy

Thank you for purchasing artwork from Clare L Jones Art. Every order is prepared with care to help ensure your artwork arrives safely.

Original Artwork

Original artwork is carefully packaged using protective materials designed for shipping artwork.

Original watercolor paintings are shipped for a flat rate of $34.95 within the contiguous United States. Shipping includes protective packaging and tracking.

Please allow time for your artwork to be carefully prepared and packaged before shipment. The estimated delivery date shown at checkout includes our expected preparation time and carrier transit time.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Fine Art Prints

Fine art prints are produced to order. Please allow additional time for your print to be produced, inspected, packaged, and shipped.

Shipping charges and estimated delivery times for prints will be displayed at checkout.

Once your print has shipped, tracking information will be provided when available.

Where We Ship

We currently ship within the contiguous 48 United States.

At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Delivery Times

Delivery dates provided at checkout are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

We will always do our best to prepare and ship your order promptly.

Shipping Addresses

Please check your shipping address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at orders@clareljonesart.com. We cannot guarantee that an address can be changed once an order has entered production or has been shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Damaged Packages

If your artwork or print arrives damaged, please retain the item and all original packaging and contact us at orders@clareljonesart.com within 48 hours of delivery.

Please include photographs of the damaged item, packaging, and shipping label so that we can assist you and, where appropriate, submit a claim with the carrier.

Lost or Missing Packages

If your tracking information indicates a problem with delivery or your package has not arrived within the expected delivery period, please contact us so that we can investigate.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location and with other members of your household or neighbors before contacting us.

Questions

If you have any questions about shipping or an existing order, please contact:

Clare L Jones Art
orders@clareljonesart.com